Email  M.Dean@FineGames.com   -or- Phone  (541) 756-4711  10am-9pm PST  (-8 GMT)

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One of the most common questions we're asked by newer customers about Fine Games'  international shipping charges is why the actual postage shown on the package is different than what Fine Games has charged. 

 

Here is our answers in detail. In short, there are two reasons: shipping cost elements you may not be aware of, and the fleeting differences between estimated v. actual shipping costs.

 

International Shipping Cost Components

The first, and largest, reason for the difference between what you see on your arriving package and what you've been charged for shipping your package is that, altho  postage costs are by far the largest shipping charge component, they are not the only costs we incur to ship your package.  Those accustomed to transacting only with individuals, rather than businesses, may incorrectly assume that there are no other cost elements aside from postage.

 

Which to us, if you'll pardon our sarcasm, is much like thinking that a magic fairy appears in our shipping room each afternoon and -- working for free -- waives a magic want that takes games from our shelves and makes them disappear into the black hole of the post office without any of the hassles -- or costs -- of paid employees, packaging or waiting in line at the PO.

 

In fact, an employee collects all items from your order, puts them in a shipping container or box, fills the box with packing material so as to avoid damage in transit, seals the box, addresses the box, and then fills out both insurance and customs declaration forms that require handwritten addressing & detailed content information. Later, the ready-to-ship box is transported to our post office where an employee waits in line, then waits longer as each package is processed by our post office. 

 

If you read between the lines, there are many cost components just mentioned. And these are why Fine Games' shipping charges are more than the cost of postage alone:

• Employee time (often 20minutes and more per package)
• Packaging & packaging materials
• Vehicle costs for local transportation

We're sorry that international shipping is expensive, and that it is bound to get more expensive as fossil fuel grows scarcer. But unless you know a good magic fairy, please understand that these are essential costs are required to get your package to you.

 

Estimated v. Actual Shipping Costs

A frequent second but lesser reason for the difference between the postage cost you see on the package and what you've been charged involves the difference between our estimated shipping weight when you place your order, and the actual shipping weight as judged by our post office. This difference is temporary as your account is always adjusted to reflect actual shipping weights a short time after shipment.

 

As discussed in our International Shipping Rates page, when you place your order, we estimate the shipping weight of your bundle of games as packaged for shipment. We base our estimate on the weights of each item you order, plus an amount for packaging that accounts for the number and size of games ordered. We're good at this, but by no means perfect; about 33% of our estimates are either over or under the actual shipping weight, which is judged by our post office on shipment.

 

For example, we might estimate a shipping weight of six (6) pounds at the time you place your order with us, for example. You'll be charged based on this estimate. Then, after we have shipped your order, we reconcile our estimate with the actual weight our post office determined on its scales. If actual weight is only five (5) pounds, you are credited with the difference in cost between 6 and 5 pounds. For an AIR MAIL shipment to Japan, that means a $4.55 credit.

 

In the same way, if we estimate a five (5) pound shipping weight, but actual weight is six (6) pounds,  we issue you a $4.55 debit for an AIR MAIL shipment to Japan as you originally were not charged enough to cover the actual shipment weight.

It may take us 1-2 weeks to reconcile the differences and post appropriate adjustments, but we do post those regularly and routinely.  Payments via credit card are refunded to your card; all others are held on account for use in a future order, or for refund upon request. 

 

And to the point here, shipping weight may be have over-estimated, sometimes by a lot on special order items, and so your final shipping bill will be less than expected when adjusted.